KYC Policy of Shine Interactive LTD

The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.

The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user in runacasino.io. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due-diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money-laundering regulations, we utilize three stages of due-diligence checks, depending on the risk, transaction, and customer type:

SDD – simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.

CDD – customer due diligence is the standard for due-diligence checks, used in most cases for verification and identification.

EDD – enhanced due diligence is used for high-risk customers, large transactions, or special cases.

Separately and in addition to the above, when a user makes an aggregate lifetime total of deposits exceeding EUR 5,000, requests a withdrawal of any amount inside runacasino.io, or attempts to or completes a transaction that is deemed suspicious, completing the full KYC process is compulsory.

During this process, the user must provide basic details and upload:

1) A copy of a government-issued photo ID (front and back may be required, depending on the document).

2) A selfie holding the ID document.

3) A bank statement or utility bill.

Guideline for the “KYC Process”

1) Proof of ID

a) Signature is present.

b) Country is not restricted. Restricted countries include: Austria, Australia, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF-blacklisted countries, and any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.

c) Full name matches the client’s name.

d) Document does not expire within the next 3 months.

e) Owner is over 18 years of age.

2) Proof of Residence

a) Bank statement or utility bill.

b) Country is not restricted (same list as above).

c) Full name matches the client’s name and is the same as in the proof of ID.

d) Date of issue is within the last 3 months.

3) Selfie with ID

a) The holder is the same person as in the ID document above.

b) The ID document is the same as in “1” (photo/ID number must match).

Notes on the “KYC Process”

1) Upon submission of KYC documents, the Company will review and verify the provided information and documentation within up to 3 business days from the date of receipt. In certain cases—such as peak verification periods, incomplete submissions, or where additional due diligence is required—the review period may be extended to up to 5 business days.

2) If the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number, along with an explanation, is communicated back to the user.

3) Once all proper documents are in our possession, the account is approved.

4) While verification is pending, account functionality (such as deposits or withdrawals) may be limited in accordance with the Company’s AML/CFT procedures.