Complaints & Arbitration

Last updated on 01.08.2025

Complaints, queries, and difficulties are to be directed to our Customer Support Department on the following email: [email protected] all complaints should be raised in a respectful manner, we will not accept abusive or threatening language towards our team and your account could be closed as a result.

The Customer Support Department will do its best to provide the customer with a reply or solution within 48 hours from the customer’s query or complaint. In any case, however, the outcome of the complaint will be communicated within a maximum of ten days from receipt of the complaint. In exceptional circumstances wherein we feel that adequate resolution of the complaint requires further investigation, Limitex Ltd. may extend the timeframe by a further ten days. We shall inform you about this delay within the first ten days of receipt of the complaint. In that case, we will also inform you about the process, and possibly also put forward the necessary requests as deemed necessary.

However, if any complaint is not resolved to your satisfaction, you have the right to refer such complaint free of charge to an alternative dispute resolution (‘ADR’) entity, specifically https://madre-online.eu/ at https://madre-online.eu/file-a-claim-international/ .